Frequently Asked Questions

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General FAQs


Is Huepar Official Store the only official store?

What payment methods do you accept?

How do I change or cancel an order?

How to use the discount code?

Do I need to register an account when purchasing?

Can you provide the VAT invoice?

What does the 2 year warranty entail?

Are your products fully guaranteed?

There are websites promoting Huepar's products at a much lower price, are they real?

Unauthorized Credit Card transactions on my bank statement, what should I do?


Shipping and Delivery

Questions about transportation/logistics method/transportation scope, etc.

How do I track my order?

How do I cancel after I have submitted the order, but it has not shipped?

How long will it take to get my orders?

Do you offer free shipping?

Can I change the address after shipping?

Can I change the delivery date of my order?

After I place an order, how do I change my order before shipment?

Is signature service required for deliveries?

The order is signed but I haven't received it yet?

Do you offer in-person pickup?

Can I return my order without a shipping box?

Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?